Frequently Asked Questions

Yes. Petssible asks that you request a visit online or call (915) 407-5512 ahead of time for grooming, daycare, and overnight stays, so the team can plan the right time for your pet.

Request a visit through the online booking form, or call (915) 407-5512 during business hours and the team will help you find a time.

Petssible is open Monday through Friday, 8 AM to 4 PM, and Saturday, 9 AM to 4 PM.

Petssible is at 369 Shadow Mountain Dr Ste B in West El Paso, TX 79912, convenient for pet owners across the El Paso area.

Yes. Petssible offers grooming for both dogs and cats — see Dog Grooming and Cat Grooming for details on each, along with daycare and overnight stays for dogs.

A Petssible dog grooming visit is built around a bath, blow-dry, coat care, and trimming. Nail trims are offered separately — ask about adding one on when you book.

Time varies by coat type, size, and condition. Call (915) 407-5512 and the team can give you a better estimate for your dog.

It depends on coat type and lifestyle — see Petssible's grooming frequency guide for a fuller answer, or ask the team for a recommendation based on your dog.

Let the team know about matting or shedding before your visit. Petssible also offers a dedicated deshedding service for coats that shed heavily or seasonally.

Gentle handling and letting each dog settle in are part of how Petssible approaches every visit. Mention any anxiety or sensitivities when you book so the team can plan accordingly.

Every cat has different coat, skin, and comfort needs. Cat appointments are handled by Cynthia, the shop's dedicated cat specialist, and can include a bath, deshedding, nail trims, or a trim/haircut.

Cat grooming availability has typically been on Thursdays and Saturdays — call (915) 407-5512 to confirm the current schedule.

Mention any anxiety or handling sensitivities when you book so the team can plan a calmer visit for your cat.

Call (915) 407-5512 and the team can advise based on your puppy's age and vaccination status.

Call Petssible so the team can recommend the right approach and timing for your puppy specifically.

Bath & brush covers washing, drying, and brushing without a haircut or trim — see dog grooming for the full service.

Deshedding is more focused on thoroughly removing loose undercoat, compared to a standard bath & brush. See when your dog needs deshedding for common signs.

It varies by pet and activity level. Call Petssible so the team can suggest a schedule for your pet.

Pet-safe nail polish has been part of past nail trim visits — ask about it when you book.

To help establish group play, Petssible asks for dog drop-off by 9 AM. Call ahead to ask about an exit bath or a different schedule. See the daycare checklist for more tips.

Something that smells like home, such as a blanket, T-shirt, or even a sock, can help your dog feel more comfortable while away from you.

Ask the team when you book about combining an overnight stay with a grooming visit.

Yes. Pet owners regularly visit Petssible from West El Paso, Northwest El Paso, the Upper Valley, Canutillo, and Sunland Park.

Yes, parking is available at the Shadow Mountain Dr location.